Junior Helpdesk Officer

If you recognize yourself in this profile and would like to join a young, multicultural, motivated, and dynamic team with excellent values, we are looking forward to receiving your application!
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The Junior Helpdesk officer is responsible for providing end users with technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. He/she is the first point of contact and will either troubleshoot him/herself or direct queries to the adequate resolution channel.

Main activities and responsibilities

First level helpdesk support

  • First point of contact, answers phone call, email
  • Troubleshoot and resolve technical hardware and software issues
  • Redirect unresolved issues to the next level of support
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention

Managing helpdesk tracking software (Service Desk Plus or other)

  • Create & assign tickets
  • Document ticket & solution
  • Follow up with end users

Equipment (workstations, laptops, mobile phones, printers)

  • Receive & unpack computer equipment
  • Install, test & configure
  • Modify configurations & software settings
  • Perform hardware & software upgrades

Assist with onboarding of new users

  • Access control registration
  • Help user for the first connection

 Education and experience:

  • Bachelors' degree or equivalent education level
  • Office 365, iOS in a global corporate environment
  • Client PC connectivity, Ethernet, TCP/IP
  • 3 years of helpdesk work experience, preferably in financial institutions.

Qualifications and skills:

  • Ability to work autonomously
  • Excellent interpersonal skills and customer orientation
  • Agile and flexible mindset, reactive to requests
  • Excellent organizational skills and attention to detail
  • Ability to interact with colleagues of diverse cultures; respect for diversity
  • Good IT skills; proficiency in Windows environment is expected
  • Proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
  • Swiss or EU national or holder of a valid Swiss work permit.

Or, know someone who would be a perfect fit? Let them know!


MKS (Switzerland) SA
1204 Genève Directions info@mks.ch +41 22 818 52 00 View page

Our Culture

MKS has a unique culture based on its family history, deeply linked to the founder’s worldview, which makes it a formidable force in the success in our business. 

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