Junior Helpdesk Officer

If you recognize yourself in this profile and would like to join a young, multicultural, motivated, and dynamic team with excellent values, we are looking forward to receiving your application!
Scroll to content

Mission

The Junior Helpdesk officer is responsible for providing end users with technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. He/she is the first point of contact and will either troubleshoot him/herself or direct queries to the adequate resolution channel.

Main activities and responsibilities

First level helpdesk support

  • First point of contact, answers phone call, email
  • Troubleshoot and resolve technical hardware and software issues
  • Redirect unresolved issues to the next level of support
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention

Managing helpdesk tracking software (Service Desk Plus or other)

  • Create & assign tickets
  • Document ticket & solution
  • Follow up with end users

Equipment (workstations, laptops, mobile phones, printers)

  • Receive & unpack computer equipment
  • Install, test & configure
  • Modify configurations & software settings
  • Perform hardware & software upgrades

Assist with onboarding of new users

  • Access control registration
  • Help user for the first connection

 Education and experience:

  • Bachelors' degree or equivalent education level
  • Office 365, iOS in a global corporate environment
  • Client PC connectivity, Ethernet, TCP/IP
  • 3 years of helpdesk work experience, preferably in financial institutions.

Qualifications and skills:

  • Ability to work autonomously
  • Excellent interpersonal skills and customer orientation
  • Agile and flexible mindset, reactive to requests
  • Excellent organizational skills and attention to detail
  • Ability to interact with colleagues of diverse cultures; respect for diversity
  • Good IT skills; proficiency in Windows environment is expected
  • Proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
  • Swiss or EU national or holder of a valid Swiss work permit.

Or, know someone who would be a perfect fit? Let them know!

Geneva

MKS (Switzerland) SA
1204 Genève Directions info@mks.ch +41 22 818 52 00 View page

Our Culture

MKS has a unique culture based on its family history, deeply linked to the founder’s worldview, which makes it a formidable force in the success in our business. 

Already working at MKS?

Let’s recruit together and find your next colleague.

Teamtailor

Applicant tracking system by Teamtailor